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Tuesday, August 9, 2022

Aged care reforms the first step in putting the consumer at the centre: CEO

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Mable, a platform that helps people connect with care and support workers in their community, says it welcomes the Albanese Government’s first piece of legislation passing through both houses, describing at as ‘the first step of many toward reforming an aged care system that is ripe for improvement and reform’.

Mable co-founder and CEO Peter Scutt said the Aged Care Amendment (Implementing Care Reform) Act 2022 contained fundamental changes that continue to deliver the recommendations of the Royal Commission into Aged Care Quality and Safety.

The fact the Albanese Government has prioritised these reforms as the first bill introduced to the Parliament speaks volumes.

Co-founder and CEO of Mable, Peter Scutt

“There have been 23 reports and inquiries into aged care and the list of things that need to change is long,” Scutt said.

“The issues in the sector are well known, including improving the quality of care, ensuring we cater to individual needs and preferences, addressing chronic workforce shortages by attracting, training, rewarding and retaining the care workforce and managing the ongoing threat from COVID-19.

“This is on top of the changes in consumer behaviour and expectations.

Scutt said that most people want to live independently in their own homes for as long as possible and retain choice and control over their lives.

“This includes being able to tailor their support to meet their individual needs and living preferences,” he said.

“The fact the Albanese Government has prioritised these reforms as the first bill introduced to the Parliament speaks volumes.”

For too long, consumers have been given little choice and even less information to make an informed decision when it comes to their care in later years. By capping administration fees and banning exit fees, home care consumers around Australia will be able to spend more of their funding on direct care services.

Peter Scutt

Scutt said Mable had long advocated for better information, transparency and a more consumer-centric aged care system to truly put older Australians at the centre of their own care.

“For too long, consumers have been given little choice and even less information to make an informed decision when it comes to their care in later years,” he said.

“By capping administration fees and banning exit fees, home care consumers around Australia will be able to spend more of their funding on direct care services.”

Scutt said the aged care sector faced increasing expectations with an ambitious reform agenda with this Act, the first part of a long program.

“Part of the challenge in this mammoth reform task is constantly ensuring the consumer is always at the centre of these reforms,” he said.

“Every consumer is different, and there is no one ‘right’ model that fits every person who needs support.

“The opportunity is for policymakers to embrace diverse person-centred support models that consumers are already using with great satisfaction.

“New home care models leveraging technology and new thinking that lowers the overheads inherent in arranging services, empower consumers with choice and control and is attracting a new workforce.

Part of the challenge in this mammoth reform task is constantly ensuring the consumer is always at the centre of these reforms. Every consumer is different, and there is no one ‘right’ model that fits every person who needs support.

Peter Scutt

Mable as a platform offers an innovative solution to tackling workforce shortages in the aged care sector, with almost 86 per cent of what the aged care consumer pays via the Mable platform going to the support provider.

“We look forward to working closely with the Government on this mixed model approach and ensuring all Australians can age well as part of the new home care system,” Scutt said.

About Mable

Mable offers an alternative to the traditional aged care and disability services model, giving Older Australians and people with disabilities more choice, control and flexibility to shape the care and support they receive in their own home and community.

It is also facilitating small businesses, including sole traders, entering the care and support sector, where there is significant growth in demand from an ageing population and existing workforce shortages.

The model has facilitated more than 10 million hours of support to date and has around 11,000 approved and active small businesses offering services.

For more information or to sign-up for the platform, click here.

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