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Friday, December 8, 2023

A bright vision for the future despite COVID-19 and huge challenges

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HammondCare’s Annual Report 2021 is now available and shows the independent Christian charity has remained committed to its passion to improve quality of life for people in need even during a global pandemic and the aged care royal commission response.

HammondCare Chief Executive Officer Mike Baird said he was in awe of the work of staff from his first days in the job in 2020 – and his amazement at their dedication has only grown during the past year.

“I feel privileged to be part of HammondCare’s response as we keep the people we care for and our team safe, while also looking towards a bright future,” Baird said.

He singled out the HammondCare strengths that enabled the organisation to achieve good outcomes managing the impacts of COVID-19 on residents, including the excellent work of the Pandemic Team along with the clinical governance team.

“The single most important factor is the unrelenting passion of our whole team, which motivates them every day and hour to keep people safe and provide relationship-based care,” he said.

“This is important because every person matters.”

Key highlights for the year include:

  • 34,000 people cared for across 87 locations by 5000 staff
  • A social dividend of $36m
  • Growth in revenue to $402m
  • More than a million distinct activities or care
  • 24/7, 365 days of improving quality of life for those in need.

Baird said the Annual Report contained remarkable stories that illustrate HammondCare’s unique model of care.

These stories include residential care resident, Mercy, reunited with her family, thanks to expert dementia care that made her feel valued and understood.

Palliative care patient, Andrew, was able to spend his last Christmas at home with his young family and beloved cat with equipment supplied by the HammondCare Foundation.

And HammondCare At Home client, John, continued to enjoy the rural lifestyle he treasures, because we go the distance to support those that others can’t or won’t.

Also highlighted in the Annual Report are research projects, including one program creating pathways for paramedics to provide end-of-life care.

Key capital works projects include a long-term plan to transform Greenwich Hospital into an integrated health and aged care campus – approved late last year – and Adelaide’s first cottage dementia care home in South Australia.

There are also new stages of existing residential care services at Horsley, Miranda and Scone underway.

Baird said HammondCare had developed a fresh vision, the Next Chapter strategic plan, despite the present uncertainties because “being forward-focused is essential when times are tough”.

“At the heart of it, our ambition is to set the global standard of relationship-based care, for people with complex needs – because that’s the kind of care vulnerable people need and deserve,” he said.

Also in the report, HammondCare Chair John Kightley who is stepping aside after 12 years, reflects on the difference a proactive and engaged Board can make at a time of upheaval and uncertainty.

The HammondCare Annual Report 2021 is available in print and as well as in digital form.

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