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Home care package providers must continue services during lockdown

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In-home aged care services that are necessary for the health and safety of care recipients must continue to be delivered during periods of lockdown where it is safe to do so and in line with the relevant state or territory public health order, the health department says.

These services may include:

  • Personal Care
  • Nursing
  • Transport (such as trips to essential medical appointments)
  • Domestic Assistance (such as cleaning, washing, delivery of groceries and other essential shopping)
  • Home Maintenance (to ensure safety and security of the premises or clients)
  • Home Modifications (to ensure the health and safety of clients)
  • Goods, Equipment and Assistive Technology (to ensure the health and safety of clients)
  • Allied Health and Therapy Services (such as physiotherapy, podiatry, occupational therapy)
  • Social Support (phone and online-based services only).

During lockdown, providers continue to be bound by the legislative security of tenure requirements.

Security of tenure means providers must deliver the agreed care and services for as long as the care recipient needs those services.

Providers may only pause or stop delivering home care where the requirements under the User Rights Principles 2014 are met.

For more information on security of tenure, providers can refer to the Home Care Packages Program Operational Manual: A Guide for Home Care Providers.

Providers must proactively prepare for potential impacts to service delivery including development of emergency care plans for care recipients.

These plans should aim to minimise disruption for care recipients and should be communicated with care recipients and their representatives.

For further information and resources for the aged care sector, including how to report a case of COVID‑19 and contact details for state and territories, please see Advice for the aged care sector during COVID-19.

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