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Friday, December 1, 2023

National survey to help with design of new support at home program

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The Federal Department of Health is seeking to gain a preliminary understanding of the sector’s current status and readiness for change related to the new all-inclusive program for support at home.

The program is currently being designed to better support almost one million older people who receive care at home or in residential respite services.

In July 2023, the new support at home program will replace the:

  • Commonwealth Home Support Programme (CHSP)
  • Home Care Packages Program (HCP)
  • Short Term Restorative Care Program (STRC)
  • Residential Respite.

The department wants to hear from all providers to ensure every perspective is captured and said their input is valued and will help to inform program design and a strategy for change management and support.

This survey will seek information about organisations’:

  • current services, systems, governance practices, workforce structure, review and reassessment processes, funding and finances
  • ability to adapt to changes to the different aspects of the home care system 
  • sentiment towards reform options.

Survey information

The online survey will be open until Friday, August 13, 2021 and will take approximately 30 minutes to complete.

A PDF copy of the survey is also available for download.

If participants require an excel spreadsheet to help them complete the survey, they can contact provider.research@bcg.com for assistance.

The department is seeking one response per provider.

The department has ensured privacy and seeks to assure that any answers given in response to questions in this survey will only be used for the intent and purpose of informing program design and provider support.

They will not, it said, be used for any other purposes such as compliance or auditing.

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