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Thursday, December 7, 2023

Help at hand in the event of an outbreak at your NSW facility

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In the event of an outbreak in aged care, federal health department case managers would be allocated to any New South Wales residential aged care facility (RACF) experiencing a COVID-19 outbreak.

The case managers will work with the RACF to ensure:

  • Workforce capacity;
  • Application of infection prevention and control measures;
  • Adequate supply of personal protective equipment (PPE);
  • Waste procedures are in place, and
  • Communication with family and friends associated with the RACF residents.

Residential aged care providers need to remain alert and prepared for a potential outbreak of COVID-19 at their facilities.

The health department encourages providers to be familiar with the measures they should have in place at all times to prevent and prepare for an outbreak and how to identify and manage an outbreak in residential aged care.

Please visit the department’s website for information and resources to assist in preparing and managing a COVID-19 outbreak, including what to do in the first 24 hours of an outbreak in a residential aged care facility.

Who to notify if you have a confirmed case

You must contact your state or territory public health unit immediately to report positive COVID-19 cases in either staff members or care recipients.

  • Australian Capital Territory – (02) 5124 9213 After Hours: 02 9962 4155
  • New South Wales – 1300 066 055
  • Northern Territory – 08 8922 8044
  • Queensland – 13 432 584 (13 HEALTH)
  • South Australia – 1300 232 272
  • Tasmania – 1800 671 738
  • Victoria – 1300 651 160
  • Western Australia – 08 9222 8588 or 08 6373 2222 (if confirmed COVID-19)

All aged care providers should also immediately notify positive coronavirus (COVID-19) test results by email to the Australian Department of Health: agedcareCOVIDcases@health.gov.au.

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