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Thursday, December 7, 2023

UnitingCare Queensland slowly recovering from April cyber incident

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UnitingCare Queensland says it has made good progress in bringing its systems and applications back online following the cyber incident on April 25 this year.

Significantly the organisation, which provides aged care, disability supports, health care and crisis response in Queensland, has managed the restoration of its key corporate systems, as well as the reinstatement of many of the integrations between applications supporting its business processes.

UnitingCare Queensland will continue ongoing partnerships with third-party incident response and threat eradication specialists to ensure integrity across its digital environment, and has taken rigorous measures to identify, contain and eradicate the threats responsible.

“We have also introduced improved security controls across our digital environment, including increased process controls and implemented a market-leading endpoint detect-and-response (EDR) solution to provide ongoing protection,” UnitingCare Queensland said in a statement.

The Uniting Church’s community services arm also continues to work closely with leading external technical and forensic advisors and the Australian Cyber Security Centre to respond to the incident.

“We have also instructed external legal advisors to assist with responding to the incident from a privacy perspective.

Based on UnitingCare Queensland’s assessment to date, there is no evidence that the health and safety of its patients, residents or clients has been in any way compromised as a result of the cyber incident.

“We are grateful for the understanding and patience shown by our suppliers, funding and regulatory partners during this time and will continue to keep them updated in relation to managing the incident-related backlog and our reporting obligations,” the organisation said.

“UnitingCare is immensely proud of the spirit and energy shown by our people in ensuring the organisation has remained operational and serving our community, patients and clients since the incident occurred.”

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