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Friday, December 1, 2023

Council-managed aged care provider delivering first fully digitally supported service

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Award-winning communication platform Hayylo and home care services provider AccessCare have been engaged by Melbourne’s Kingston City Council to implement what is believed to be Australia’s first fully digitally supported local government care service.

The technology will help AccessCare provide support services to more than 3000 people in the area.

In the wake of the aged care royal commission recommendations on the use of digital and client-facing technology, AccessCare chose Hayylo, a homegrown startup, as a central hub for all client communication.

The Hayylo platform will operate an integrated and smart call centre that combines self-service voice response, SMS and email chats (all from one single screen) and a customised app with client’s details, preferences, documentation, schedule, statements and invoices.

“Hayylo stands out for being a complete and smart platform that easily plugs into provider’s complex daily operation and quickly makes life easier for everyone involved in providing or receiving care”, Greg Satur, co-founder and CEO of Hayylo, said.

Fellow co-founder and COO of Hayylo, Simon Heaysman agreed, and said companies like AccessCare and Hayylo are role models of the attitude needed to change the care services sector in Australia for the better.

“We hope this serves as an encouragement for other providers out there to do the same,” he said.

With more streamlined support and care coordination processes, AccessCare will improve satisfaction and reduce anxiety and stress in teams, clients, and families.

AccessCare manager Margie Hanrahan said the company is proud of being a pioneer and a quick adopter of tools like Hayylo “that are going to help us deliver greater care outcomes for clients and greater efficiencies for our teams”.

Supporting 33,000 people who are older, homeless, have disabilities and/or are carers, Hanrahan said AccessCare has developed a strong reputation over the past 20 years for providing for those with complex needs.

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